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You are watching: I received an empty envelope from amazon
Hello,I recently made my first sale in my shop. I marketed a face mask and sent it the very same day in a tape sealed envelope.I just received a message from the buyer that they obtained the envelope, but they insurance claim the tape came undone and also they only received the say thanks to you note, but not the mask.It was an international distribution. I desire to manage this ideal, however at the same time, not looking to make double my expenses. How carry out I take care of this correctly?Thanks
You need to remoney your buyer in complete, if they open up a problem via their payment provider they"ll pressure you to make the remoney.I would ask the buyer to sfinish you a photo of the envelope and also take one more look at your packaging process.These things happen, packperiods need to go through a rigorous journey, especially once it"s travelling worldwide.ETA You have to complete your shop, fill in your area as you will not be found in search in your own country and also include shop policies, these are the basics. Take a look at the sellers handbook it will assist you immensely.
For what it"s worth, I"ve got two empty envelopes from Amazon in the past year. It does occur. The envelopes were sealed through no authorize of reclocertain so it was extremely puzzling. Fortunately they reput the items immediately.
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It deserve to happen if your packaging isn"t solid sufficient for the rigours of Internationwide transit (and all the sorting offices/machinery it goes through). You either must refund in complete or send a replacement to the customer (I agree to ask for photographs of the envelope as it arrived for your very own information)I would certainly take the time currently to look closely at how you are packaging your items - if this one did not endure the journey, you need to use more powerful envelopes (perhaps bubble padded ones) otherwise you will certainly find that you are swiftly losing money. You have the right to test exactly how well packaging survives by sending items to yourself or family/friends and watch how secure the package is as soon as it arrives. It does price money to obtain it right however it is worth doing the research.