The "Moving at the Speed of Business" campaign was designed to modernize the image of the world"s biggest package-shipment agency, United Parcel Service of America, Inc., commonly well-known as UPS. Over the years the corporation"s declaring had actually helped it develop a solid reputation for the reliable delivery of tiny parcels and also documents, yet many kind of consumers were not conscious that the company had actually readjusted substantially and offered a varied mix of solutions and state-of-the-art innovation.

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The slogan "Moving at the rate of business" referred to the swift delivery of packperiods but additionally defined the rapid manner in which UPS continually adapted to the changing requirements of its service customers. One advertisement in BusinessWeek featured a photograph of a UPS truck parked at the Vatican in Rome, Italy. The headline check out, "Fortunately, there"s an international shipment organization as great as UPS." Some spots in the project offered humor to display UPS addressing difficulties for its customers. In a tv commercial that aired in December 1998, a rebellious elf took Santa"s sleigh for a joyride and wrecked it in a snowbank. Stranded at the North Pole, Santa enlisted UPS to save Christmas by transporting presents for him.

"Moving at the Speed of Business" was taken on by the New York office of Ammirati Puris Lintas (later on renamed Lowe Lintas). It ran in print and also broadcast media from 1995 via 2002. But as various other shippers, such as FedEx, increased their market share, UPS felt that it was time to highlight what it could do beyond package delivery: supply-chain management, customhouse brokerage, and also logistics-modern technology solutions. For a variety of months UPS went without a tagline before unveiling the "What Can Brvery own Do for You?" campaign in 2002.


The firm that came to be United Parcel Service (UPS) was started in Seattle, Washington, in 1907—an era prior to the widespread usage of telephones and parcel post—when a teenager named James E. Casey established the Amerideserve to Messenger Company to provide personal messperiods, luggage, and packages. Casey endetailed a crew of teenage helpers, consisting of his brother George Casey, and funded the operation via $100 obtained from a frifinish. The company"s initially promotional slogan, "Best business and also lowest prices," summarized a service approach that ensured secure development. In 1913 the enterprise combined with a contending agency operated by Evert McCabe to form Merchants Parcel Deliextremely, which offered many type of of the area"s retail stores. The procedure increased to The golden state and in 1929 launched an air distribution business referred to as United Air Expush, yet that endeavor was disongoing at the onset of the Great Depression. Throughout the 1930s the agency increased its region to various other states, readjusted its name to United Parcel Service, and also painted its trucks brvery own to project a skilled, dignified image.

In the 1950s UPS began pressing for widespread carrier legal rights, which would authorize it to make deliveries for any personal or commercial customer in all 48 contiguous says. The agency was finally granted that best in 1975, a development that inserted it in straight competition through the USA Postal Service, the federal agency that taken on most of the nation"s mail and also parcels. Since 1953 UPS had actually been giving two-day shipment service to large cities by sending packeras in the cargo holds of on a regular basis reserved airlines and then completing the deliveries by truck, however during the 1980s the agency started operating its own fleet of jets and could sell overnight air shipment. By 1998 UPS Airline was among the 10 largest airlines in the country, and also UPS was the largest expush carrier and also package-shipment company in the people, transporting little parcels and also papers to more than 200 countries and territories.

The industry and also the corporation had adjusted substantially over the years, yet many consumers still regarded UPS as the firm with distribution personnel in brvery own suits driving brvery own trucks, not a modern-day enterpclimb with innovative innovation and a vast selection of solutions. The company"s proclaiming slogans had actually concentrated on the swift shipment of packperiods, evolving from "Best company, lowest rates" during the 1970s to "The tightest ship in the shipping business" in the time of the 1980s and "The package distribution agency even more service providers count on" throughout the beforehand 1990s. In the mid-1990s UPS released a brand-new project, "Moving at the Speed of Firm," to modernize its picture and also publicize some of the other solutions it provided.


The "Moving at the Speed of Business" campaign was designed to describe the company"s diverse commodities and services primarily for service customers. UPS continually invested in innovative technology to run effectively, preserve competitive prices, and provide state-of-the-art services. For instance, by 1998 it was carrying 12.4 million packeras and also records eextremely day and had actually occurred a device that can track the progress of each item. Its site on the World Wide Internet was the first in the industry to document more than a million tracking requests in someday from consumers inquiring around the condition of items they had actually shipped. One research discovered that the firm transported even more than half of the merchandise that consumers ordered over the Web during the holiday shopping seachild at the finish of 1998. That year 6 of the optimal 10 sellers offering items over the Web shipped their wares via UPS.

The firm had increased right into logistics monitoring, which involved the warehousing, circulation, and tracking of merchandise for its customers. These solutions were helpful for businesses that preferred to have actually merchandise yielded just when it was required rather of keeping big inventories on hand. UPS likewise readily available experienced consulting and also financial services. In addition, its Document Exadjust product could deliver financial documents, clinical records, and also other records electronically with a password to defend their protection and a certificate to present that received them. In a fast-paced era of broadening Internet business, digital transmissions, and also expush distribution of packeras, service providers were altering the means they did service. The "Moving at the Speed of Business" project assured consumers that UPS construed those transforms and also was adapting to satisfy the needs of its customers.


Near the end of 1998 United Parcel Service was considering a 2nd traveling seminar to follow a successful road show it had performed 2 years previously. Over a period of five months the firm had actually hosted 50 seminars in 34 cities to describe its innovation and also solutions directly to some of its most loyal customers. The road show consisted of workshops, face-to-confront interaction via customers, and the chance for world to try some of the company"s tools. The traveling exhibit cost a few hundred thousand dollars and produced sufficient sales to recoup that expense within 6 months. About 90 percent of those who attfinished said they would recommfinish the road display to an associate.


The two primary competitors for UPS were the USA Postal Service—an independent federal government company that monopolized the distribution of first-course mail—and Federal Expush Corporation, typically known as FedEx. In 1997 FedEx had around 43 percent of the sector for express distribution services, UPS had 27 percent, Airborne Freight Corporation (typically known as Airborne Express) had actually 15 percent, and also the Postal Service had actually 5 percent, according to Fortune magazine. UPS ceded more than express packages, yet. Its complete sales were around twice as big as FedEx"s and also a 3rd as huge as the Postal Service"s. In 1998 the Postal Service had sales of $60.0 billion, UPS had actually $25.0 billion, and FedEx had actually $13.3 billion.

During 1998 the Postal Service ongoing the controversial "What"s Your Priority?" proclaiming project, in which it compared its prices via those of UPS and FedEx. One print advertisement featured a graphic depiction of Earth over the headline "Sure, FedEx and UPS might promise you the people. But not for salso bucks." Pictures of the companies" distinctive mailing envelopes were aligned over flat rates for worldwide deliveries. The Postal Service"s price was $7, compared through $26 for FedEx and also $28 for UPS. An arrow led from the Postal Service"s envelope to the slogan "What"s your international priority?" The message said that the Postal Service"s Global Priority Mail can take a few days much longer than shipment by the other 2 carriers, however it might conserve the customer as much as 70 percent.

FedEx in 1996 had actually responded to the Postal Service"s project by launching a collection of negative radio advertisements and also by filing a lawsuit and also complaining to the National Advertising Division of the Council of Better Company Bureaus. UPS likewise criticized the campaign and in 1998 accsupplied the Postal Service of making use of unfair operating practices and abutilizing its status as a federal government firm to weaken competition from the private sector. The Postal Service discontinued the proclaiming campaign at about the finish of 1998 after negotiating an agreement to end the lawsuit filed by FedEx.

In 1997 FedEx had profits of $11.5 billion and shipped around 3 million items every day. UPS shipped 10 times that number and also had actually sales of $22.5 billion. In the fall of 1997 FedEx announced that it would merge with Caliber Systems, Inc., a trucking company via sales of $2.7 billion that year. Both firms became subsidiaries of a new holding firm, FDX Corporation, yet they continued to operate independently during 1998, with FedEx making expush deliveries and Caliber Systems carrying nonexpush packages. During the 1970s FedEx had been just one of the initially companies to offer express shipping, a service that it promoted via the slogan "When it absolutely, positively hregarding be there overnight." In the late 1990s FedEx offered the taglines "The civilization on time" and also "The method the world works" to emphasize that express shipment had end up being a vital part of the means modern-day carriers carried out business. During 1998 the company"s slogan was "Be absolutely sure." According to Advertising Period, FedEx invested around $57.4 million on advertising in 1997.


The New York office of Ammirati Puris Lintas emerged the "Moving at the Speed of Business" project in 1995 to emphasize the information-modern technology and also international services of UPS and to show that the corporation had changed substantially. UPS had developed past the quick shipment of packperiods and also might help solve a variety of service difficulties. "Speed and also relicapability are currently taken for granted in our industry," Peter Freexecute, UPS vice president for heralding, sassist in a press release. "The challenge is to be innovative and flexible enough to lug new services and also enhanced indevelopment to our customers. Our brand-new tagline shows the efforts UPS is making in these areas." The first television commercials in the project commented that the organization environment was transforming so rapidly that "the American organization day has actually no start, middle, or end" and also "business as usual have the right to put you out of organization." The spots dubbed attention to the fact that UPS offered guaranteed shipment by 8 a.m. in enhancement to bar coding, inventory management, and also tracking of packages.

A 1998 tv commercial named "Ozone Monday" paropassed away Hollytimber action films by mirroring a UPS deliverymale conserving the day for a motion-picture crew frantically trying to work-related despite overwhelming obstacles. The spot opened with an explosion and also a fireball roaring out of the roof of a building. A director shouted orders at the movie"s star—an actress through voluminous hair and a bizarre superheroine costume—while the film"s harried producer made calls on his cellular telephone. Several scenes complied with in quick succession. The heroine clung to a rail, horizontally airborne in a howling wind complete of rain and also snow. The scene shifted to display her in a futuristic wedding dress, then shifted aobtain to a team of mechanical pigs on wobbling wheels, their spring-loaded heads bobbing and their eyes spinning. Then the actress was shown in her dressing room amid a clutter of New Era paraphernalia, upcollection bereason she had not obtained her distribution of psychic healing tapes. The crisis was solved by the arrival of the UPS delivery-man, package in hand. A female narrator shelp, "Ozone Monday is going to be huge, and also you"re the producer. But the director, initially he wants a monsoon, then a blizzard, so you speak to UPS. You require the gowns for the wedding in three days; the metal pigs, second day by noon; and the star"s psychic healing tapes—thank you—8 a.m.! Is tright here a happy ending? Two words—acceptance speech." The commercial concluded with a swarm of the producer receiving an award for the film.

An advertisement that ran in Fortune magazine in August 1998 featured a huge photograph of a two-lane highway running across open up, rolling hills and also previous a far-off city. The headline shelp, "Route 66. The Pacific Coast Highmeans. I-95. All freshly led via the same guarantee. Introducing Guaranteed Ground. Only from UPS." The text described that UPS guaranteed it would certainly deliver packages to any type of company deal with nationwide by the day it was promised. The ad concluded with the slogan "Moving at the speed of business" and also the company"s logo, Web attend to, and toll-complimentary telephone number.

Some of the first tv spots in the campaign aired in the time of coverage of the 1996 Olympic Summer Gamings, professional basketround and also golf competitions, and also network television programs such as 60 Minutes and the NBC Sunday Movie. Publish advertisements appeared in the Wall Street Journal, BusinessWeek, Newsweek, USA Today, and also other publications. Advertising Age reported that UPS invested $85.2 million on heralding in 1998, up 30.4 percent from $65.3 million in 1997. Of that amount, $65.4 million went for television commercials (a 52.4 percent increase) and $17.9 million for print advertisements.

The "Moving at the Speed of Business" campaign featured new executions in 1999. In a tv spot dubbed "Printer" a narrator said, "Imagine if civilization could just order points virtual and also out they came." The spot showed scuba-diving tools, a trombone, a water-cooler, and a football being yielded via a computer printer. It ended with the conclusion that, in the genuine world, "The finest method to obtain stuff off the Web is UPS." The tagline featured a brand-new twist on the old slogan: "Moving at the rate of e-service."

UPS started in the brand-new century to pivot amethod from the "Moving at the Speed of Business" theme, which pigeonholed the agency as nopoint more than a fast shipper. In reality, UPS currently offered a vast selection of logistical solutions to customers that many type of were sindicate not conscious of. In 2000 UPS aired a spot referred to as "Consultants," which featured a pair of slick consultants providing a number of service nostrums: integrate your international supply chain, relocate assembly overseas, accelerate inventory velocity. But when the client told them, "Do it," one consultant had to admit, "We do not actually carry out what we propose," and also the other included, "We simply propose it." A voice-over then yielded the new message: "UPS deserve to aid restyle your supply chain…. We supply more than simply packperiods." At the time UPS went without a tagline, as the television spots presented throughout the 2000 Olympics in Sydney focused on nondistribution services. The company also changed its heralding company of record, dropping Lowe Lintas after 17 years in favor of the Martin Agency of Richmond, Virginia.


In October 1998 a Fortune survey called UPS as the a lot of admired delivery agency in the human being. In February 1999 one more survey by Fortune cited UPS as America"s the majority of admired mail, package, and freight agency. It was the 1sixth time the firm had actually received the honor. In a press release Jim Kelly, the chairguy and chief executive officer of UPS, commented, "You do not earn that distinction for 16 consecutive years by relaxing on your laurels. UPS is functioning eextremely day to aid its customers continue to be ahead of the absolutely stunning pace of adjust in today"s organization world, specifically in areas such as electronic commerce. That"s why, for example, we spend more than a billion dollars a year on indevelopment technology." UPS reported profits of $24.8 billion in 1998, up from $22.5 billion in 1997 and $19.6 billion in 1994. The company yielded 3.14 billion packperiods and also records in 1998 compared through 3.04 billion in 1997 and also 3.03 billion in 1994.

Aided by a UPS strike in 1997, the competition was start to nip at the heels of UPS by the revolve of the millennium, prompting a readjust in marketing strategy and also a repositioning of the brand. No longer did it make feeling to promote UPS as a shipper; it necessary to be viewed as a services provider, with shipping being simply one business it readily available. After numerous months of advancement UPS unveiled a new project and also tagline in at an early stage 2002: "What Can Brown Do for You?" The brand-new initiative took benefit of the signature brown color of its trucks and drivers" uniforms to promote all that UPS had actually to offer customers past package shipment. The "Moving at the Speed of Business" campaign had actually adequately served its function, yet, in a feeling, the speed of business now dictated a adjust of course for a UPS looking to reprimary ahead of the pack.


Bradley, Sam. "One World, One UPS." Brandweek, February 5, 1996, p. 20.

Brownlee, Lisa. "UPS Launches a New Campaign to Regain Customers" Confidence." Wall Street Journal (Marketing & Media, Advertising), August 21, 1997.

Callahan, Sean. "Television. (United Parcel Service of America Inc., Lowe, Lintas & Partners." B to B, December 4, 2000, p. 42.

De Marco, Donna. "UPS Celebrates Brvery own in Biggest Ad Campaign." Washington (DC) Times, February 8, 2002, p. C09.

"Driving the UPS Brand." Sales & Marketing Management, December 1998, p. 47.

Hall, Carol. "High Fliers." Marketing & Media Decisions, August 1986, p. 137.

Leith, Scott. "UPS Foes with New Advertising Agency." Atlanta Journal-Constitution, April 24, 2001, p. D3.

Oberlag, Reginald. "Sonzero Spoofs Action Flicks for United Parcel Service." Shoot, March 6, 1998, p. 12.

Teinowitz, Ira, and also Sean Callahan. "Post Office Axes Ads Rapping Its Rivals." Advertising Era, December 7, 1998, p. 1.

"Today"s Businesses Stretching the Limits of Brand also Elasticity, UPS Executive Says." PR Newswire, February 12, 1999.

Susan Risland

Ed Dinger



In January 2002 United Parcel Service, Inc. (UPS), delighted in a clear lead over FedEx, its significant contender, in the ground delivery business. At the very same time, as component of a significant rebranding campaign, UPS wanted to relocate beyond package distribution to encompass a variety of connected services. To prepare for the impfinishing rebranding, UPS released the biggest U.S. advertising venture in its history. The high-priced, multilevel "What Can Brvery own Do for You?" campaign was intended to reveal fully what the company"s flourishing capabilities were for simply about anyone in almost eexceptionally facet of the delivery service. In this means the project asked customers to look to the future. At the same time, via the focus on brvery own, the shade the agency had actually been associated through since its beginning in 1907, UPS was additionally reminding customers of its long heritage.

The "What Can Brown Do for You?" campaign, developed by the Martin Agency, debuted in January 2002 through such television spots as "Mailroom Guy," "Logistics Manager," "Shipping Manager," and "CEO." The initially ads reflected the all-inclusive technique UPS wanted to convey. According to the spots, no issue where somebody fell on the managerial ladder, UPS can assist that perchild. Later, in August 2002, the campaign shifted direction with the introduction of a new line of spots that focused on UPS employees. The emphasis in this later on advertising varied from the recruitment of new employees to the commitment of UPS and its employees to the area. In "Keith Jones," for example, UPS outlined a worker"s eventual advance from part-time employee to corporate health and safety and security manager. In another spot, "Scholarship," a high school graduate described how the agency, with a tuition and assistance program dubbed "Earn and Learn," had assisted her realize her dream of attending college. The "What Can Brvery own Do for You?" project had actually its deyet during the telecast of the opening ceremony of the 2002 Olympic Winter Gamings and also showed up later that year in the time of the Academy Awards. The spots were likewise broadcast on other sporting activities, news, and entertainment programs throughout prime time. Throughout 2002 alan additional than 10 tv commercials were released, and also tright here was a nationwide print promotion, every one of which cost UPS $45 million.

The "What Can Brvery own Do for You?" campaign properly collection the stage for the rebranding initiatives that adhered to. The campaign"s television spots spoke straight to potential customers, and the customer base grew, as did sales. By the end of fiscal 2003 residential revenue for UPS had actually enhanced by even more than $1 billion, while worldwide revenue had actually increased by just under $1 billion, or 25 percent. The "Synchronizing the World of Commerce" project that complied with in 2003 better aided UPS in achieving its financial goals, however it was "What Can Brvery own Do for You?" that prepared the means for the global project.


UPS traced its beginnings to the Amerihave the right to Messenger Company kind of, which was started in Seattle in 1907. The firm ran errands, yielded packperiods, and carried notes, baggage, and trays of restaurant food, mostly to neighborhood businesses. The Amerideserve to Messenger Company kind of grew, also without significant declaring efforts. In 1913 the agency bought its first delivery vehicle, a Model T Ford, and inscribed its brand-new name, Merchants Parcel Deliexceptionally, on the side. The inscription represented among the company"s few early declaring endeavors. In 1919 the firm took its 3rd name, United Parcel Service, or UPS, and relocated beyond Seattle, to The golden state. By this time UPS had chosen brvery own as the color for its distribution vehicles and unidevelops. The shade, of course, later gave its name to the proclaiming project "What Can Brvery own Do for You?"

Throughout the years UPS increased rapidly, initially to the East Coast and later on abroad. By the 1940s the agency was moving more than 100 million packperiods a year. In 1946 UPS got to the landnote of its billionth package yielded. Still, tright here was no nationwide advertising campaign in the USA for more than 35 years. The first such campaign, "UPS Saves You Money from the Ground Up," was launched in 1982. This national campaign, which focused on the company"s cost-efficiency, was heavily marketed toward the organization world. The project was reput in 1985 by "We Run the Tightest Ship in the Shipping Business," via business when aacquire the target sector. This emphasis ongoing through the next three campaigns, which consisted of "The Package Deliincredibly Company type of More Companies Count On" (1993), "Moving at the Speed of Business" (1995), and, finally, "What Can Brown Do for You?" (2002).

Just as declaring projects for UPS were slow to build, so the company"s logos adjusted just slowly. Within the expectancy of almost a century, UPS had actually offered just four logos. The initially, mirroring an eagle on a shield, appeared in 1919, and also those that adhered to stood for minor changes on this. The third logo, which showed up in 1961, proved a bow-tied package over the UPS shield. Following the launching of the "What Can Brvery own Do for You?" project in 2002, UPS abandoned the package, which had actually been supplied for more than 40 years. The brand-new logo, like those that had preceded it, ongoing to usage brvery own as the tradenote shade.


With more than 8 million world making use of its solutions every day, the UPS customer base was wide ranging. While individual consumers consisted of a section of the base, businesses were a clear majority. Since businesses, the people that operated in them, and also the jobs they did were diverse, the company"s declaring aimed for a wide appeal. Hence, the "What Can Brvery own Do for You?" project was provided to remind people at all levels of a service just how UPS might be of help to them. In enhancement, the employee-centered ads, which touted the benefits of working for UPS, served as an attempt to recruit part-time workers.

Although UPS aimed for diversity in its strategy, study on the project concluded that the advertisements were the majority of efficient with those in senior administration positions. When, therefore, UPS created a new corporate tagline for usage in a global rebranding effort, it focused on this team. The outcome was "Synchronizing the World of Commerce," a large global print and also television campaign that flourished "What Can Brvery own Do for You?" Directed toward senior management, the print ads in this later project ran throughout the human being, with television spots airing in a full of 144 countries.


The competition between UPS and also FedEx walso recognized in the organization civilization. In 2003, in response to UPS advertising, FedEx responded via a major marketing initiative of its own. Its campaign, "Relax, It"s FedEx," was introduced during the season-opening teleactors of ABC"s Monday Night Footsphere. The project contained eight tv spots that highlighted miscellaneous FedEx solutions, including air, ground, freight, and global shipping. Its message to customers was that, if they were using FedEx, as opposed to, say, UPS, they would have tranquility of mind.

FedEx had actually earlier started to encroach on UPS"s prime sector, specifically as soon as it purchased Caliber Systems, a major challenger in ground delivery. In addition, in what was labeled a "copy-cat relocate," FedEx purchased Kinko"s soon after UPS had actually gained Mail Boxes Etc. Still, UPS kept a significant lead in the ground delivery service and also, at the exact same time, confirmed more than competitive in other methods. Between 2002 and also 2004, for example, full revenue for UPS ranged from $31 to $36.5 billion. This much surpassed revenue for FedEx, which throughout the very same years never before damaged out of the $20 billion range.


The website asked human being to submit captions for miscellaneous humorous photos. One photo, entitled "UPS and FedEx Crash," caught an accident in between the 2 companies" trucks. A complete of 158 people submitted captions for the photo, including "FedEx + UPS = Fedup," "There deserve to be just one," and also "What can Brown do for you today?"

Other UPS rivals consisted of the United States Postal Service (USPS), the independent government firm that had actually practically $70 billion in revenue in 2004. Still, much of the USPS"s revenue was obtained from the mailing of nonurgent mail, such as cards and letters, a organization on which it held a syndicate. Its package shipment service, on the various other hand also, challenged fierce competition from UPS and FedEx, and also from the fast-growing DHL, the world"s leader in cross-border expush deliveries. DHL"s in its entirety revenue development of almost 8 percent in 2004, in addition to $30 billion in sales, made it a serious competitor. With its large print and virtual proclaiming and also a broadactors campaign that ran in the time of the 2004 Olympic Games—in which the company promoted its Expush Deliextremely Service in the United States—DHL developed enhancing competition for UPS.


The century-lengthy heritage of UPS, embodied in the color brown, was something that can itself be marketed. The company"s brvery own trucks and unidevelops had lengthy earlier end up being an Amerideserve to symbol, similar to the Coca-Cola manuscript or the Nike swoosh. Hence, in February 2002 UPS, under the guidance of the Martin Agency in Virginia, introduced the "What Can Brown Do for You?" campaign. It was the biggest and the the majority of expensive UNITED STATE advertising project in the company"s history, yet only its fifth ever. The campaign debuted in the time of the teleactors of the opening ceremony of the 2002 Olympic Winter Games and later on showed up during one more high-profile occasion, the Academy Awards. In addition, the spots ran in the time of prime-time sports, news, and also entertainment programming, and also print ads were likewise used. UPS invested a complete of $45 million on the project.

The television spots in the "What Can Brown Do for You?" project were designed to work-related on different levels. The initial spots emphasized diversity, through titles such as "Small Firm," "My Business," "CEO," "CFO," "Logistics Manager," "Shipping Manager," and also "Mailroom Guy." The spots stood for UPS"s desire to convey to everyone, from CEOs to mailroom employees, what the agency can do for them. In significance UPS wanted to ascertain world that, no issue what their position within a agency, it can make their lives easier and also aid them execute their job-related and also attain their professional purposes. Later in 2002 UPS launched an expansion of the "What Can Brvery own Do for You?" campaign. These later on spots highlighted the experiences of representative employees, with the intent being to recruit part-time workers and to tout UPS"s commitment to the area. In one such spot, "Roadway Trip," a 20-somepoint employee defined just how the company"s generous starting wage and weekends-off policy enabled him to attend concerts with friends. Meanwhile, a more community-concentrated spot portrayed a UPS neighborhood manager who had actually completed 4 weeks in the company"s Community Internship Program, which benefited struggling communities throughout the USA. Thus, the campaign in its entirety aimed to connect customers with UPS"s longstanding commitment to the organization human being, to individual employees, and also to communities.

While the "What Can Brown Do for You?" project worked to help customers make a connection through the company"s previous, it also directed them to look forward. By emphasizing the company"s ever-flourishing capabilities, the campaign served as a springboard for an aggressive rebranding of UPS. The agency wanted to move past package distribution to encompass solutions in logistics, freight forwarding, customizeds clearance, innovation, and finance. As an outcome, in between 1998 and 2004 UPS had actually made 28 acquisitions, consisting of the purchase of Mail Boxes Etc. To highlight its rebranding, UPS introduced a new logo design in 2003, abandoning the brown-and-white bow-tied package that had actually been provided for 40 years. While the new logo design retained the signature brvery own shield, it dropped the package, hence symbolizing the company"s development right into areas other than delivery solutions. The transdevelopment wregarding proceed via 2009, whereby time UPS would certainly have changed every existing logo, something that associated thousands of vehicles, 250 aircraft, 1,700 framework, 70,000 drop-off and also retail boxes, and also more than 1 million unicreates.


"What we uncovered was that not even we—brown-bleeding UPS"ers—had actually totally construed the power of "brown" and also the connection audiences have actually with it," said a company spokesperson. Hence, one indication of the success of the "What Can Brvery own Do for You?" project was that the unspoken message, centering on the color brvery own, was probably as significant than the spoken one. Still, the advertisements served as a means of getting the UPS message throughout.

The "What Can Brown Do for You?" campaign appeared to be effective in setting the phase for the rebranding campaign that complied with in 2003. By depicting the diverse customer base of UPS, the television spots in the campaign assisted to attract in new customers. The worldwide "Synchronizing the World of Commerce" campaign that adhered to provided research study acquired from the effectiveness of the "What Can Brvery own Do for You?" project, enabling UPS to determine that its new worldwide declaring would certainly be many efficient if targeted toward those in senior administration positions. Further, the at an early stage success of the UPS rebranding prompted an additional international proclaiming project, "Deliver More," which was released in 2005. This project focused on the company"s worldwide package delivery solutions and, in the soul of the rebranding initiatives, highlighted the ability of UPS to usage its wide selection of capabilities to make it less complicated to conduct company around the world.

The "What Can Brvery own Do for You?" campaign was accompanied by renovations in UPS finances. At the end of fiscal year 2002, UPS"s residential revenue was practically stagnant. By the finish of fiscal year 2003, however, UNITED STATE revenue had actually increased by more than $1 billion, from $23.9 to even more than $25 billion. More, worldwide revenue for UPS enhanced by roughly 25 percent in 2003, from $4.6 to $5.5 billion. Overall 2003 revenue for the agency enhanced more than $2 billion compared to the previous year. This success was viewed as being mostly a product of the rebranding efforts. UPS necessary to lay the groundoccupational, which consisting of reminding customers of its heritage, prior to it could properly spcheck out its rebranding message, yet, and it was the "What Can Brvery own Do for You?" campaign that succeeding in doing this.


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